# Refund policy

These Refund Policy is designed to guarantee to you while using the services provided under the User Agreement by a service provider (hereinafter referred to as «WLTX»), the right to a refund in accordance with the conditions set out in this refund policy.

1. Terms and Definitions

The terms “You/Your” and “Customer” means an individual who has agreed to all the terms and conditions of WLTX as well as other relevant policies and utilizes the Services available on the Platform.

“Order” means (l) a purchase by you of Cryptocurrency from WLTX through the Platform; or (ll) a sale by you of Cryptocurrency to WLTX through the Platform; or (llI) a deposit of Crypto Assets to your Wallet initiated by you; or IV) a withdrawal of Stored Crypto Assets to another public blockchain address initiated by you. Any Orders relating to Clauses I) and II) of this Section constitute a bilateral transaction to which you and WLTX are the sole parties.

“Platform” means the partially automated online system located at <https://wltx.io/> (hereinafter referred to as the ‘Siteʼ) and the WLTX application Wltx: instant Bitcoin purchase) operated by WLTX.

“Services” means (l) the exchange of fiat currency for cryptocurrency and cryptocurrency for fiat currency; or (ll) custodial cryptocurrency wallet services that allow you to store, transfer funds and manage your balances in supported cryptocurrencies.

2. General Provisions

WLTX guarantees the Client's right to a refund if WLTX 1) fails to send cryptocurrency to the address specified by the Client in accordance with the Order; 2) fails to send fiat currency to the Client's account in accordance with the Order.

The Client agrees to comply with the payment regulations provided by the Platform. If the Client sends funds to WLTX and then requests the transaction to be canceled by a third-party financial institution before contacting WLTX, the Client will be required to cover the costs associated with the cancellation of the transaction.

The right to a refund can only be exercised if the Customer has paid for the Services in accordance with the Order, including all applicable fees.

All costs arising from the processing of the refund request shall be borne solely by the Customer. They will be deducted from the final refund amount.

To request a refund, the Customer must complete the Refund Form and send it to [support](mailto:support@wltx.io)[@wltx.io](mailto:support@wltx.io) from the e-mail address linked to their account on the Platform.

The consideration of the refund request submitted by the Client can only be initiated after the Client has been verified on the Platform.

WLTX undertakes to process the Refund Form sent by the Client as soon as reasonably possible. The response time of the Platform depends on the stated reasons for the return and the current workload. In any case, WLTX will notify the Client of the result of the request. Also, for information on this matter, the Client can contact our 24-hour support service.

Please note that the fact of submitting a Refund Form does not guarantee approval of the refund request.

3. Refunds after a successful cryptocurrency purchase

Refunds are not possible in cases where the Customer has received the purchased cryptocurrency in accordance with the Order. However, if the Customer changes his/her mind and wants to return the purchased cryptocurrency, WLTX can buy it back at the current market exchange rate without taking into account the service fee and commission of WLTX. In other words, the Client can sell the purchased cryptocurrency (i.e. Bitcoin or Tether) and receive payment by one of the available methods (e.g. Bank Card or Transfer).

4. Refund Procedure

Before submitting a refund request, WLTX recommends that the Customer contact the WLTX support team <(support@wltx.io)> to resolve any issues related to existing Orders. This Clause herein shall not affect any rights or claims that the Customer may have against the relevant bank or financial institution.

WLTX shall consider all refund requests made by the Customer and shall contact the Customer's bank or financial institution in the manner prescribed by the relevant regulations.

WLTX reserves the right to suspend the Client's account on the Platform and block his/her Funds while the refund request is being processed.


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